Returns & Exchanges

I accept returns of eligible items within 14 days of delivery.

Please contact me within 14 days of receiving your order. Once you have notified me, you have another 14 days to send the item back.

Returned items should be in their original condition and carefully packaged.

Non-Returnable Items

The following items are excluded from change-of-mind returns:

• Earrings – non-returnable for hygiene reasons.

• Handmade silk flowers

• RHOSYN, RAIN, NEVE, AUGUSTE and COELESTINA

• Ombré veils and capes

• Custom-made and personalized orders

• Tulle samples.

These exclusions apply where permitted by applicable consumer law. Statutory rights concerning eligible standard items and faulty goods remain unaffected.

Return Shipping

Customers are responsible for return shipping costs unless applicable law requires otherwise.

I recommend using a tracked shipping service. Please package your return securely.

Refunds

Once I receive and inspect your return, I will arrange reimbursement to your original payment method.

Refunds will be processed within the time limits required by applicable law.

For EU and UK customers exercising statutory withdrawal rights, the original standard delivery charge is also reimbursed as required by law. Additional express shipping costs are not refundable beyond the standard delivery charge.

Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact me as soon as possible, preferably with photographs.

I will arrange an appropriate solution in accordance with your consumer rights.

How to Request a Return

Please email vaidalileikiene@gmail.com with your order number.

Return Address

Vaida Lileikienė
Mokyklos 33-202
Klaipėda LT-91261
LITHUANIA

Consumer Rights

Nothing in this policy limits mandatory consumer rights under applicable law. Orders placed before a policy change remain subject to the conditions applicable at the time of purchase.