Returns are accepted within 14 days of delivery for most items.

The item must be unused and in its original condition.

Please note: some custom-made or personalized pieces may not be eligible for return. These exceptions are clearly noted in the product description.

For full details, see our Returns & Exchanges Policy

Can I return my item?
Yes — most items can be returned within 14 days of delivery if unused and in original condition.
Exceptions include:
– Custom orders
– Veils in custom colors
– Silk flowers
– Embroidered items
– Earrings (for hygiene reasons)
If an item is non-returnable, this will be clearly stated on the product page.

If your order qualified for free shipping, a flat €8 will be deducted from the refund to cover original delivery costs.
Please read our full Return & Refund Policy in the footer.

What are the production and delivery times?
Production times vary by item:
– Tulle swatches: 1 business day
– Veils, capes: 3–5 business days
– Hair accessories, sashes, silk flowers: 4–5 business days

Delivery times depend on destination and shipping method:
– Standard shipping: 1–5 weeks
– Express shipping: 1–7 business days

More info: see our Shipping & Delivery page.

Can I request a rush order?
Yes — please contact us before purchasing if you're on a tight deadline.
Express shipping is available.

Do you accept custom orders?
We love custom ideas.
Small adjustments are usually possible.
For fully personalized designs, please message us.
Summer is a busy season — reach out early if you have a request.

What materials do you use?
We use carefully sourced materials, including:
– English tulle (poly/nylon)
– Silk fabric
– 925 silver
– Brass elements
– Hand-dyed ribbons

Each product page lists exact materials.

How do I care for my item?
Avoid moisture, direct heat, and crushing.
Store flat or gently hung in a dry, shaded place.
Detailed care instructions are sent digitally with your order.

Do you offer sustainable packaging?
Yes — all packaging is recyclable or partially recycled.
We avoid plastic and unnecessary inserts.
Your piece is packed safely and consciously.

I gave the wrong address. What can I do?
Contact us immediately.
If the parcel hasn’t shipped yet, we’ll update it.
If it returns to us, we’ll re-ship it — buyer covers the new shipping cost.

My item arrived damaged. What now?
Please inspect your order on arrival.
If damaged, email us within 3 days with photos.
We’ll repair, replace, or refund, depending on the issue.

Are there customs fees?
Orders ship from Lithuania (EU).
U.S. orders under $800 usually enter duty-free.
Buyers outside the EU are responsible for any customs charges.

My dress label says “ivory.” What veil color should I choose?
“Ivory” can vary between designers — from warm cream to near-white.
We recommend reading our blog post How to Match Your Veil to Your Dress.
Still unsure? Order a tulle swatch set to find the best match for your gown.

What’s the difference between English tulle and Italian tulle?
– English tulle: soft, matte, and fluid — ideal for a romantic, flowing drape.
– Italian tulle: slightly stiffer, sheer, and structured — offers crisp elegance and visibility.
See our comparison post: English vs. Italian Tulle – Which One to Choose?

All items are handmade with care. While we do not offer standard warranties, if your piece arrives damaged, please contact us with photos and we’ll make it right.

All payments are processed securely. We do not store your credit card details.

Production Times

• 
  1 business day
  
• 
  3–5 business days
  
• 
  4–5 business days
  
  All items are handmade to order in Lithuania.
  

Estimated Delivery – Standard Shipping

• 
  1–2 weeks
  
• 
  2–3 weeks
  
• 
  up to 4–5 weeks
  
• 
  2–5 weeks depending on destination
  
  All shipments include tracking.
  

Express Shipping

• 
  1–2 business days
  
• 
  3–6 business days
  
• 
  2–7 business days
  
  Express shipping includes tracking.
  Please include a contact phone number at checkout to ensure smooth delivery.
  
  

Most of our pieces are made to order. If something is sold out, feel free to contact us — it may be restocked or remade for you.