Please contact us if there is an issue with any of our products, we want our customers to be happy.
Returns and exchanges will be at our discretion but we want you to be happy so we will do all we can to be sure you are happy with your product.
We must be notified within 5 days of receipt of item for a return request. If a return is approved, Items must be unworn and shipped back to us with all tags and labels within 14 days of the return request. The return shipping is at the buyers expense. Once the package is received, your credit card or Paypal account will be refunded within 2-3 business days.
If the item has shown signs of wear, a refund will not be provide and the item will be shipped back at the buyer's expense.
Custom pieces (something not offered in my shop or altered items available in my shop) are non-returnable.
CUSTOM ORDERS are final sale.
COLOR VEILS (except white, soft white, ivory, black) ORDERS are final sale. We strongly recommend purchasing tulle samples.
VEIL WITH STARS ORDERS are final sale.
SILK FLOWERS ORDERS are final sale.
Orders will ship within 2-10 business days (Monday to Friday, excluding holidays). If a product has a longer lead-time, or is custom made, this will be noted on the product listing page.
ESTIMATED SHIPPING TIMES
Order will be shipped with trace number , insurance and signature on delivery . Contact (phone) number is required for delivery.
United States : 3-6 business days.
Canada : 3-6 business days
Europe : 1-2 business days
Australia : 3-6 business days
Singapore: 3-6 business days
Everywhere else: 2-7 business days depends of location.
You will receive information about care by conversation (less paper waste). This information will outline how to care for and store your items so they can last for a lifetime.
If you need your item in a hurry please contact us directly.
CUSTOM AND PERSONALIZED ORDERS
We love to create custom orders but please keep in mind that summer is a really busy time. Minor adjustments should be no problem. Any other time of the year we would love to help you customize your accessory in any way you love.
All of our packaging is recycled or partially recycled and it is thoughtfully chosen so it should be easy for you to recycle or even reuse after it has served it’s purpose. We really hope you will join us in trying to be kind to our beautiful planet.